Question 1

How do I cancel my membership?

Accepted Answer

You can cancel your subscription plan at any time. This article is a step by step guide on how to do that.

| The membership you have purchased remains active until it reaches its expiry date. For example, if you purchase a 1 month membership, and then choose to cancel it, the membership will remain active until the end of the 1 month period.

Please visit your account and click Cancel next to the membership you want to cancel.

|| You may change the payment scheme at any time from the Subscription plan to the Prepaid package and vise versa. You are also able to upgrade/downgrade Subscription plans.

Question 2

I have a paid plan but can't convert files, why?

Accepted Answer

You need to Sign In to your account to activate a membership and use all membership benefits. If you have lost credentials you can retrieve them in the password recovery form.

Question 3

How do I sign in?

Accepted Answer

This article describes multiple ways you can sign in to your account.

First of all, you want to find a "Sign in" link on the top right corner of the website (see screenshot above). Once clicked, a modal window opens, and here you have multiple options:

Sign in with Google
Sign in with Facebook
Use an email/password form to sign in

Google and Facebook sign in is useful if you are signed in into one of these providers on your computer and want to access your account quickly without the need to remember and enter your password. We will go through all these options below.

Sign in with Google

Sign in with Google link | If you are not sure how to Sign in to your Google account, please refer to this article.

To use the Google Sign in option simply click on "Google" on the Sign In modal. You might be redirected to the Google authentication screen. That is fine. If you have signed in to multiple Google accounts on your device, please select the email that you used when signing up for your PDF Converter account.

Sign in with Facebook

![Sign in with Facebook link](https://storage.crisp.chat/users/helpdesk/website/d0cbb85145b

Question 4

How do I change my membership from monthly to annual or lifetime?

Accepted Answer

You can update your paid plan at any time. This article describes in detail how to do that.

Pricing plans

To change a membership you will need to cancel current membership following cancellation instruction and after you have canceled your membership you can purchase a new one at order page.

Follow these steps to update your Premium membership

Visit your PDF Converter account
In the main dashboard screen click on "Cancel"
Follow the cancelation procedure
Once canceled, visit the order page
Select your preferred Premium membership
Once redirected to our payment provider's screen, select the "Card" or "PayPal" option
Fill in new payment details and confirm
That's it! You have updated your Premium membership.

Question 5

I lost my password. How can I recover my account?

Accepted Answer

You can recover your password straight from the PDF Converter website. This article helps you recover your account and change your password.

| Pro tip: Use one of our third-party authorization tools (Google or Facebook) to sign in without specifying a password!

If you remember the email address you used while ordering a PDF Converter membership, you can retrieve your password using our password recovery form.

Visit the PDF Converter website

First of all, open the password recovery modal: https://www.freepdfconvert.com/#modal=forgotpassword

Submit and check your email inbox

Once you submit the password recovery form, we'll send you an email with a link to reset your password

Note: if you don't receive the email, check your spam folder.

Set up a new password for your account

Use this temporary link to change your password.

|| Beware: the link is temporary and won't last long.

Password recovery form

That's all! You should have recovered your PDF Converter account now.

Question 6

How do I change my account e-mail or password?

Accepted Answer

Keeping your PDF Converter account up to date helps you protect your account.

Here's how to edit details about yourself

Use a web browser and navigate to https://www.freepdfconvert.com/a/edit
Update your information

Troubleshooting

PDF Converter does not want to save

Please ensure all required fields are provided.

Email already taken

You may already register before using the same email. What we suggest is to go to https://www.freepdfconvert.com/#modal=forgotpassword and proceed with the password recovery mechanism.

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