Articles on: Billing and Account

My order (credit card) is declined

When "credit card was declined" appears while processing an order, it means that your credit card issuer/bank has declined the transaction. Usually, a quick call to your card issuer/bank will clear this up.

Please note that all orders are reviewed by our payment processor and a very small percentage of them are declined if inconsistencies are identified by their system. If this is the case, you will receive an email from informing you that your order was declined. If you wish to place your order again, you may do so.

If you still have a problem with the order you may contact us!

Updated on: 04/12/2020

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